Stickley Warranty
We believe strongly in the quality and integrity of Stickley workmanship and products, and we want you to be thoroughly pleased with your Stickley products as they become an important family heirloom for generations to come.
Should the furniture fail structurally at any time during the lifetime of the original owner, because of workmanship or material, Stickley will repair or replace it at their discretion. If Stickley determines that the issue in question is covered by warranty, and that repair is impractical, you will be furnished a replacement product of the same or similar colour, design, style, and quality.
The Stickley warranty period begins at the time you receive the product in your home. To exercise your rights under this warranty, you must submit the original sales receipt when making a claim, and you must be the original owner. If you notice a manufacturing defect, please promptly notify Inland Fine Furnishings by emailing info@inlandmade.com or by phone at 204-957-4940.
After notification, it may be necessary for Stickley or Inland to arrange for an inspection of your item to determine whether or not a manufacturing defect exists. These are your exclusive remedies under Stickley’s warranty.
Warranty Terms
Wood Furniture:
The limited lifetime warranty on structural or manufacturing defects in wood furniture products, which includes dressers, beds, tables, desks, bookcases, etc., is for the lifetime of the original purchaser. Please note that seasonal wood movement on solid wood products and checking on veneer tops are normal and are not considered warranty issues.
Dining Chairs & Office Chairs:
The limited warranty on Dining Chairs & Office Chairs (excluding fabric or leather coverings, which are not warranted) is five years from the time you receive the product in your home.
Finishes:
The limited warranty on Stickley finishes is five years from the time you receive the product in your home.
Mechanical Devices:
The limited warranty on mechanical devices such as clock mechanisms, pocket door mechanisms, recliner mechanisms, sleeper mechanisms, and swivel/swivel rocker mechanisms (excluding fabric or leather coverings, which are not warranted) is five years from the time you receive the product in your home. Power recliner/incliner mechanisms are warranted for a three-year period. Rechargeable battery packs are warranted for two years.
Stickley Fine Upholstery & Leather:
Stickley offers a comprehensive warranty on their upholstered products, with the understanding that upholstered furniture is inherently more prone to wear and tear from normal household use than solid wood furniture. The limited warranty on cushion cores and spring units is five years from the time you receive the product in your home. Fabrics and leathers are not covered by this warranty (see below). See previous paragraph for warranty terms on mechanical devices in recliners, sleep sofas, etc.
Coverings:
Fabrics and leather coverings on all Stickley upholstered furniture, provided and applied by Stickley or the customer, are not covered by this warranty.
Limitations & Exclusions
Place Of Purchase:
This warranty protects you only when you purchase Stickley furniture from Stickley or an Authorized Stickley Dealer (Inland Fine Furnishings).
Household Use:
This warranty applies only when you have purchased the Stickley furniture for your own normal indoor household use (including use as a gift to another for household purposes) and not for resale or commercial use, which includes rental, business, institutional, or other non-residential use.
Improper Care & Use:
Your Stickley furniture requires some routine maintenance to maintain its beauty and structural integrity. Please take care to treat your Stickley furniture like the fine product it is. Proper care and use are essential to preserving your rights under this warranty. Stickley will not repair or replace your furniture if improper maintenance or improper use causes damage. This warranty does not apply if your Stickley product is damaged by the use of detergents, abrasives, or other improper cleaning agents.
Accidents, Abuse, Normal Wear & Tear:
This warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents, including burns, cuts, scratches, tears, scuffs, watermarks, sun damage, extreme temperatures, indentations, or pet damage. Damage occurring during the delivery or setup of your Stickley furniture in your home is not covered by this warranty and should be addressed with the party making delivery.
Storage Facilities:
Storage facilities are prone to drastic changes in humidity and temperature, even if they claim to be climate controlled. Any defect to the structure or finish on a product that is noted during or immediately following prolonged storage in a storage facility will not be covered under warranty.
Product Modification:
Any product modification by dealer, consumer, or other parties not authorized by Stickley will void this warranty.
Differences From Floor Samples Or Literature:
Because of craftsmanship or use of natural materials in Stickley furniture, minor variations in colour, wood grain, or construction can occur from piece to piece. Therefore, this warranty does not cover such minor differences or the differences between floor samples or printed illustrations and your furniture.
Consequential Or Incidental Damages:
Stickley will not be liable for consequential or incidental damages including, without limitation, any liability for third-party claims against you for damages. By this Stickley means any loss, expense, or damage other than to the furniture itself that may result from a defect in the furniture.